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Member SECURITY Education & Alerts

ALERT - NCUA Warns Consumers about Phishing & Spoofing Scams

(March 25, 2015) – The National Credit Union Administration is alerting consumers that texts they receive from an agency telephone line, 703-518-6301, asking for personal information are not coming from NCUA. This attempted fraud scam is called “spoofing." The perpetrators are able to mimic a telephone number to generate text messages. The texts may warn of a debit card reaching its limit or use some other trick to persuade individuals to provide personal information or go to a malicious website.

(March 17, 2015) – Scammers using a website with a logo and design similar to that of the National Credit Union Administration are attempting to convince consumers to provide sensitive information or send money. According to the NCUA, consumers have received emails from the National Credit Union website, which is not affiliated in any way with the NCUA, a federal agency, and the emails are not from the agency.

The emails attempt to persuade individuals to provide personal information, such as Social Security numbers, account numbers and login information, or transfer large amounts of money.

The NCUA warns that consumers should not click on links within messages or emails, provide information to any website referenced in these messages nor attempt to conduct any financial transactions through them.  Neither the NCUA or LCFCU would request personal or financial information in this manner.

Members that responded in any way to this scam should alert LCFCU immediately.

Additionally, if you received such emails, you should call NCUA's Fraud Hotline and should also contact the Internet Crime Complaint Center, a partnership between the FBI and the National White Collar Crime Center. The NCUA also offers information about avoiding frauds and scams.


 

Protect Yourself from Identity Theft

It's a growing problem that you want to avoid. Our Balance Financial Fitness Program also offers a wealth of publication and resources for educating and protecting yourself against Identity Theft and Fraud. Plus Identity Theft Solutions - Common Practices, Prevention, Consumer Rights, Recovery Guide, Resources and an ACTION Log Pdf.

Here are a few brief tips to help you avoid becoming an identity theft victim.

  • Don't provide personal information to anyone unless you initiated the contact.
  • Shred personal information before discarding.
  • Protect PINs and passwords and don't make them easy for others to figure out.
  • Carry only cards and driver's license you use routinely with you daily.
  • Read account and billing statements carefully.
  • Review your credit report annually from each of the three major bureaus

To order credit reports:

Currently, you are eligible to receive one free credit report during any 12-month period if you believe your file contains inaccurate information due to fraud. As of September 1, 2005 all consumers can order a free credit report annually from the three reporting agencies above through a centralized resource using this phone or web contact information.
Phone: 1-877-322-8228
Internet: www.annualcreditreport.com


If you become an identity theft victim follow these important steps.

  • File a police report.
  • Contact the fraud departments at the credit bureau numbers listed above
  • Contact the Federal Trade Commission hotline 1-877-ID-THEFT
  • Contact all creditors to inform them, close accounts, and obtain new cards and security codes.


To report fraud:

 

Phishing on the Rise

Beware of Attempts to Collect Your Personal Information

What is Phishing?
Phishing is an attempt, using fraudulent e-mail or website pop-ups, to get you to divulge sensitive financial information such as credit card numbers, account numbers, user names, passwords, or social security numbers. Phishing differs from virus or worm attacks in that e-mail or pop-up itself is innocuous, and cannot grab your personal information from your system without your knowing it. Instead, phishing relies on old-fashioned con artist tricks to get you to give up the information voluntarily. This information is used to steal your identity and run up bills in your name.

How does Phishing work?
Generally the e-mail or pop-up will be cleverly crafted to look like it came from a financial institution, regulatory agency or other online company, such as PayPal or eBay that you trust. It will ask you to verify account information within the body of the email or direct you to a website that fakes the look of the company's website. Often times these fakes are very good. Any information you enter will be sent to the perpetrators of the fraud.

How do I protect myself?
The best protection against phishing scams is to be cautious in how you share sensitive financial or personal information. Be skeptical of any e-mail or pop-up that asks for personal information. Anti-SPAM filtes block many phishing e-mails, and pop-up blockers can limit the number of pop-ups you get, but no technology can prevent you from falling for the con. Legitimate businesses are very aware of phishing, and do not send e-mails requesting sensitive information. Do not reply to the e-mail, or follow any of the links. If you think the request might be genuine, confirm it either by calling the company directly at a number you know, or go directly to the company's website by typing a known address in the browser window. When evaluating an e-mail message requesting personal information, try to imagine it as an unsolicited telephone call. If you wouldn't give that information over the telephone to an unknown caller, don't give it out in response to an unsolicited e-mail.

What should I do if I've given out information to Phishers?
What you do will depend on what type of information you have given out. For more information, including how you can report this crime, go to http://www.cybercrime.gov/.

How can I learn more?

There are a number of sites on the web that provide information about phishing. The Anti-Phishing working group has excellent information relating to many different types of attacks on their Consumer Advice web page, at http://www.antiphishing.org.

For tips from the Federal Government and the technology industry to help you be on guard against fraud, improve online safety and protect your personal information visit OnGuard Online, at http://www.onguardonline.gov/

For additional information about how to identify fraudulent emails and protect yourself go to this FTC consumer alert address, at http://www.consumer.ftc.gov/scam-alerts.

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