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24/7 Phone Banking at 202-707-1476 or Toll-Free 800-933-5743 (93-ELSIE)
- When ELSIE asks you for your “Account Number and Access Code”, enter your account number and your 4-digit access code, followed by the # sign. (Remember you can change your Access Code anytime by using option 4.)
- When entering dollar amounts, omit the decimal (e.g., $25.00 = 2500#).
- Use service code 13# to determine your share IDs & service code 14# to determine your loan IDs.
- ELSIE can be accessed by touch-tone phones.
- Each call is limited to 10 minutes.
- If you make a mistake, press # and start over.
- ELSIE will disconnect after three (3) incorrect attempts to enter information or if a response isn’t given within 30 seconds.
- Download the ELSIE Codes PDF – click here.
Press # after entering numbers or codes. It lets ELSIE know the information being entered is complete.
- Help: 1
- Transfer to Operator: 2
- New Account Number: 3
- Change Access Code: 4
- Change Language: 5
- Change Audio Mode: 6
- Check Reorders: 70
- Check Copies: 71
- End Call: 99
- Savings Balance: 10
- Checking Balance: 11
- Loan Balance: 12
- Share ID List: 13
- Loan ID List: 14
- Check Number Inquiry: 20
- Check Clearing History: 21
- Share History: 22
- Loan History: 23
- ATM History: 24
- Last Payroll Deposit: 25
- Last Deposit: 26
- ACH History: 27
- Payroll Distribution: 28
- Loan Payment History: 30
- Loan Payoff Amount: 31
- Loan Payment Inquiry: 32
- Loan Advance Total: 33
- Savings to Checking Transfer: 40
- Savings to Loan Transfer: 41
- Loan to Checking Transfer: 42
- Loan to Savings Transfer: 43
- Loan to Share Transfer: 44
- Checking to Savings Transfer: 45
- Checking to Loan Transfer: 46
- Share to Share Transfer: 47
- Share to Loan Transfer: 48
- Savings Withdrawal: 50
- Loan Advance: 51
- Checking Withdrawal: 52
- Share Withdrawal: 53
- Dividends (Current & Prior YTD): 60
- Interest (Current & Prior YTD): 61
- IRA Contributions: 62