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24/7 Phone Banking at 202-707-1476 or Toll-Free 800-933-5743 (93-ELSIE)
Welcome to our newly enhanced 24/7 telephone banking system now with iTalk voice recognition.
- Available in English or Spanish (Press 2 once logged in to switch to Spanish mode)
- Speech/Voice recognition for ease of use (Press 8* once logged in to activate voice recognition or say “touch tone” to return to keypad entry)
- Easy-to-use menus
- Receive text or email login and transaction confirmations
- Perform immediate or scheduled transfers
- Transfer to and from other LCFCU accounts that you are joint on
Please Note Your Access Code/PIN will NOT change; however, the Menu Structure has changed.
ELSIE account access information is now needed in 2 parts. You’ll be asked to ENTER your member number and after that is entered, ELSIE will ask for your access code/PIN.
You WILL NOT have to enter the # sign to complete each entry, ELSIE now knows when you are finished entering your information.
When entering dollar amounts in touch-tone mode, designate the decimal point by entering * For example for $25.07 enter TWO FIVE * ZERO SEVEN
| Shortcut Tips to Remember | ||
| Purpose | Touch Tone Phone Key | Voice Command |
|---|---|---|
| Transfer to our Call Center | 0 | Operator, Agent |
| Hear a list of global commands | 1* | Help |
| Go to Main Menu | 3* | Main Menu |
| Hang Up | 7* | Goodbye, Hang up |
| Switch between Voice Recognition and Touchtone | 8* | Touch Tone |
| Change to authenticate another Member Account | 9* | Change member, Change Account |
| Return to previous menu | * | Go back, Back |
| Repeat | # | Repeat, Repeat That |
- Press 1 for Account Balance
- Press 2 for Account History
- Press 3 for Funds Transfer
- Press 4 to Make a Payment
- Press 5 to Hear Pending ACH Transactions
- Press 6 for Share or Loan Withdrawal
- Press 7 for Debit, ASTM or Credit Card Services (lost, stolen or fraud)
- Press 8 to Change Your Access Code/PIN
- Select 1 – Checking Account
- Select 2 – Savings Account
- Select 3 – Share Certificates or Individual Retirement Accounts
- Select 4 – Loan Account
- Select 1 – Checking Account
- Select 2 – Savings Account
- Select 3 – Share Certificates or Individual Retirement Accounts
- Select 4 – Loan Account
- Select 1 – Transfer Funds Immediately
- Select 2 – Schedule a Funds Transfer
- Select 3 – Make an immediate cross member transfer
- Select 4 – Schedule a cross member transfer
- Select 5 – Hear existing scheduled transfers
- Select 1 – Make an immediate payment
- Select 2 – Schedule a payment
- Select 1 – Checking Account
- Select 2 – Savings Account
- Select 3 – Share Certificates or Individual Retirement Accounts
- Select 4 – Loan Account
- Select 1 – Checking Account
- Select 2 – Savings Account
- Select 3 – Loan Account
- Select 1 – ATM & Debit Card Services
- Select 2 – Credit Card Services